Contact information

Last updated: January 29, 2026

At Kritterly, we are always happy to hear from you. Whether you have a question about a product, need assistance with an order, or just want to share a photo of your happy pet, our team is here to help.

1. Get in Touch

For the fastest response, please email us directly. We aim to respond to all inquiries within 24–48 hours during business days.

Customer Support Email: woof@littlekritters.co.za

2. Business Address

If you need to return an item or send us mail, our physical headquarters are located at:

Kritterly 1247 Echo Street Roodepoort Gauteng, 1724 South Africa

3. Operating Hours

Our online store is open 24/7, but our support team operates during standard business hours:

• Monday – Friday: 09:00 – 17:00 (SAST)

• Weekends & Public Holidays: Closed

Please note: If you contact us over the weekend, we will get back to you on the following Monday.

4. Media & Collaboration

For brand partnerships, influencer collaborations, or media inquiries, please use the email address above with the subject line "Collaboration" or "Media Inquiry".

5. Legal Entity

Kritterly is a business operating in South Africa. Physical Address: 1247 Echo Street, Roodepoort, GP, 1724, ZA Email: woof@littlekritters.co.za